Once we have received your order please allow 3 to 5 week days for processing of fully in-stock orders. Weekends and Holidays are not considered business days for RightStufAnime. The delivery time after processing varies based upon the shipping method that you have selected. Please be mindful that pre-orders and backorders may hold your order until all items are in stock.
Right Stuf Anime reserves the right, at any time, to partially ship in-stock products. When RSA initiates the partial shipping, no additional shipping costs will be incurred. Partial shipping will not result in a refund of shipping costs. However, if you are a domestic customer and would like to request a partial shipment, please contact our Anime-zing Customer Care team and they will assist you. However, be advised that there is a partial shipping fee and there are times when partial shipping can not be allowed due to order volumes.
Please refer to the "Release Dates" section for more information. Normal shipping procedures will be followed after the item has been received into stock.
If you are a domestic customer (U.S) and your order is over $75, Economy shipping is free, exclusions apply.
Orders shipping to Canada will be shipped by Federal Express (FedEx). Note a surcharge will appear on all Canadian orders. This surcharge covers all taxes, duties, customs and processing fees. Previously these fees were collected by Canada Post and were accompanied by a COD charge to collect them. By moving to pre-collection, the fees will be the same but this collection charge is no longer necessary - so you save on every order with us! Delivery time to Canada after your order completes should be 5-7 business days, excluding holidays.
Canada orders are generally held until all items in the order are in-stock in our warehouse. However, should your order be held up by one or two items for an extended period, we will, at our option and at no additional expense to you, ship all items that are currently available on that order and any other current order to minimize your wait for the products.
Please note that FedEx shipping requires a valid physical shipping address. We can not ship FedEx to PO Boxes. Please visit https://www.fedex.com/ca_english/signaturerelease/ to fill out delivery instructions in case you are unavailable to sign for the package.
If you are a Canadian customer and your order is over $250 (USD), shipping is free, exclusions apply.
International shipments (excluding Canada) are sent via our shipping partners.
International orders are held until all of the items in the order are in-stock in our warehouse. In situations when an international order has been held up by one or two items for several months, we will, at our option, ship the items that are currently available on that order and any other current orders to the customer without a partial shipping fee. Items will ship in the same box, to minimize customs charges.
Shipping companies may charge a fee for delivering your package to a foreign country. Such fees, taxes, and customs duties are not included in our shipping price, and are your responsibility. We will not be responsible for seized shipments, and cannot provide refunds for seized products. Please check to make sure you are in compliance with all local laws if you are ordering an adult product(s).
ROUTE SHIPPING PROTECTION & PACKAGE TRACKING
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Click Here To Learn More
Other Shipping FAQs
I placed and paid shipping on separate orders but they came together, what gives?
RightStufAnime.com makes every attempt to get your product to you in the most expeditious way. This often results in combining shipments at time of order processing. However, the cost of shipping the items together are the same or more than they would be had they shipped separately therefore we are unable to refund your shipping charges.
I would like to ship to an address that is not my billing address, will this be a problem.
Absolutely not! However (there’s always a but), be mindful that our credit card scoring system might flag your order as fraud and you may need to confirm some additional information and your order might be delayed until the issue is resolved.
Our Anime-zing International Customers might have to provide some additional documents as the credit card scoring is different by country in our system.
I chose Expedited or Priority Delivery and my order still took 2 weeks to arrive. What's up with that?
At RightStufAnime.com we try hard to process all in-stock orders immediately. However, if you ordered product that was out of stock at the time of ordering, we will ship it priority when the product arrives. We ship only collector grade products, at order processing if we find your items were not collector quality, we will order new ones and then will ship your order promptly and using priority shipping when the product arrives.
My order was seized by the border?
Sorry, that really stinks. Please consult with the postal authorities of your country prior to placing an order for adult product. We will not be responsible for seized shipments, and cannot provide refunds for seized products.
Adding items or Modifying Existing Orders
Once you have placed your order, you only have 3 business days to add additional items to the order. After 3 business days you will need to place a new order for the additional items. The 3 business day window also applies to moving products between orders, all orders would need to be in that 3 day business window.