All of the products that we sell are new and factory sealed. If your Blu-ray, DVD, or other merchandise is defective due to a flaw in manufacturing, we will promptly exchange the product for another of the same title.
Please fill out the form below to request a case to get the returns process started.
- Damaged or Defective Merchandise
If your merchandise is defective or has been damaged during shipping, customer care will return to you a claim form. You will be required to fill out this form and return it with images of your damaged or defective item(s). If the order has been lost, you can simply return the form with the information necessary. We will then process a replacement order.
- Unopened Products to be Returned
Unopened products can be returned or exchanged for the original purchase price within thirty (30) days of the date of your shipment. If you are a Got Anime member, your unopened products can be returned or exchanged within sixty (60) days of the date of your shipment. The return item shipping is the shopper's responsibility. Please note that any refunds that result in the original order falling below the $49 free shipping threshold will result in your refund being reduced by the shipping amount.
Special Ordering Note: All figure sales are final. It may be returned for an exchange if defective, if a replacement is not available a Gift Card will be issued.
You will need to obtain a Return Authorization number prior to returning the product(s).
To obtain your Return Authorization number, complete the form below to begin the returns process. Customer care will return to you a Return Authorization number, along with a packslip containing the details of the return. It is very important to include this form with your shipment so that we can match you to your return when it is received!
Note: Products returned without necessary paperwork, without a return authorization number, without any documentation or more than thirty (30) days (60 days for GA members) after the shipment date, may be refused and returned to the customer. Should we decide to process the return you will be charged a restocking fee of 15% and any damaged product will be deducted from your refund. Products refused or undeliverable due to a bad address are subject to the restocking fee and return shipping being deducted from the refund.