Ordering and Payment
Ordering from RightStufAnime.com
We have a variety of payment methods, and 4 different ways to order:
For your Anime, Manga and More convenience, you can order 24 hours a day, 7 days a week through our secure online store www.rightstufanime.com.
To place an order by phone, call 800.338.6827 during normal business hours (8am-12pm CT and 1pm-4:30pm CT). Please have your credit card and the items you'd like to order ready for our friendly Anime-zing Customer Care staff.
If you are ordering by mail, you can use a credit card, money order, or a domestic check. We do not accept checks drawn on foreign banks, and please do not send cash. We only accept orders in US Currency.
Mail your order form and payment to:
Right Stuf, Inc.
512 NE Main St.
Grimes, IA 50111-2188
You can also FAX your order form to us 24 hours a day at 1.515.986.1129. Please use FINE mode.
Adding items or Modifying Existing Orders:
Once you have placed your order, you only have 3 business days to add additional items to the order. After 3 business days you will need to place a new order for the additional items. The 3 business day window also applies to moving products between orders, all orders would need to be in that 3 day business window.
Special Ordering Note: All Figures and items marked "Non-Returnable" sales are final. It may be returned for an exchange if defective, if a replacement is not available a Gift Card will be issued.
Credit Cards accepted at RightStufAnime.com are American Express, Discover, Mastercard, Visa and JCB. Credit cards are billed when the order is shipped, however a $1 authorization (not a charge) will be performed after the order is placed to confirm the card is valid.
If using a prepaid card, please make certain you have $1 more than your order total to allow for the $1 authorization.
We use encryption between your web browser and our servers to encrypt all sensitive data, such as credit card numbers. Immediately following the placement of your order, any credit card data that you store with us is encrypted. This means we do not have access to your actual card number, but can see the last four(4) digits.
NOTE: At RightStufAnime.com we utilize fraud scoring software in order to verify customer orders. The billing address on your order must match your credit card billing address. If software indicates there is a suspicion of fraud, your order may be held for review, or rejected entirely. We reserve the right to decline to ship orders should our fraud scoring indicate potential fraud.
PLEASE BE ADVISED THAT DUE TO THE HIGH COST OF PROCESSING CREDIT CARDS, EXCESSIVE CREDIT CARD DECLINES or CHARGE BACKS CAN RESULT IN YOUR ACCOUNT BEING SUSPENDED, OPEN ORDERS BEING CANCELLED AND/OR YOUR ACCOUNT BEING PLACED ON A PAYPAL ONLY PAYMENT METHOD. PAYPAL PAYMETHOD REQUIRES THE FUNDS TO BE TAKEN AT TIME THE ORDER IS PLACED.
PayPal is accepted at RightStufAnime.com, however please be advised that PayPal transfers the entire amount of your order at the time the order is placed on RightStufAnime.com even if your product is not in-stock. Additionally, these orders cannot be modified to add or remove products, which is a restriction of our PayPal agreement. If you wish to add products, simply place a second order, if you need to remove products, please use the Contact Us form.
Money Orders and domestic checks are only accepted with Mail Orders.
We at RightStufAnime.com try very hard to bring the most amazing anime or manga specific items to you at affordable rates. In order to do this sometimes, items will require a PayPal payment method only. This is due to certain items being manufactured based on the actual number of sales or the item quantities are extremely limited and require prepayment. This is a common practice for items that are of high value or collectible and ensures that our publishers have confidence in the risk they are taking with manufacturing and encourages them to manufacture even more products they might not have considered. Additionally, this practice ensures that your product will ship immediately when the products arrive in our warehouse without delays.
Occasionally PayPal only is restricted to areas of the world where an extraordinary amount of fraud has been detected by our credit card processor. Please feel free to contact us if you are not certain why your order is being restricted to PayPal only and our anime-zing customer care team will research it for you.
Stuf Bucks, how to get them, how to use them?
RightStufAnime.com Stuf Bucks are earned during special promotions and can be used on future purchases after the promotion ends and during the pre-defined redemption period. For more details, please visit our Stuf Bucks FAQ Page!
We only need to collect sales tax on orders shipping to Iowa. RightStufAnime.com will automatically calculate the sales tax during the checkout process, however if you are submitting a mail order, please include the appropriate amount of tax if you are an Iowa resident.
United Kingdom Residents
Due to changes in UK tax requirements, Right Stuf as the exporter is required to collect UK Duty and VAT on all sales to UK customers at the point of sale. As a positive, this means the product will be delivered tax and duty pre-paid to your door without COD collection. In addition, many smaller orders may no longer be subject to VAT.
More information on this change is available at https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021
When you place an order a duty/tax/fees deposit amount will be calculated. Please note that this amount will include a small payment handling fee. This is the Duty and VAT estimate provided to us, and should be accurate. If for some reason the VAT amount is in error, we will contact you to let you know why and address any difference.