My Account FAQs

Change Email Address FAQ

How can I update my Email Address?

Located in your "My Account" section you now have the ability to change your email address. Here are the steps.

1. Login to your account

2. From the dropdown menu click "Profile Information"

3. Click on "Change Address" next to your current email address.

4. Once the pop-up appears enter your new email address, confirm your new email address and enter your current password.

*Note: This will change your email address in your account. If you have open orders it will not update the email address on those orders so ship confirmations will go to your old email address.

5. IMPORTANT! Check your email. You will receive an email confirmation about the address change. You must confirm the address change in order for it to take place.


Cancel Order FAQ

How do I cancel my order?

Located in your "My Account" section you now have the ability to cancel an open order. Here are the steps.

1. Login to your account

2. From the dropdown menu click "Open Orders"

3.Locate the order you would like to cancel

4.Click the Cancel Purchase Button

I only wanted to remove an item or more from the order.

Sorry this feature is not yet available, but contact our customer care team and they will be happy to assist you. Be mindful that if your order qualified for free shipping, removing items may require you to now pay shipping if the remaining order value is below the free shipping threshold.

The cancel button is there but is grayed out, why?

This means that your order is in a status that will require you to contact customer to try to stop the order.

I can’t see my order.

This may indicate that you checked out as a Guest Shopper prior to creating an account. You will need to contact customer care and they can merge your guest account with your newly created account.

I accidentally cancelled the wrong order.

While we are sad this happened, we can not honor pricing on orders that you cancelled or requested cancelled.

An order I placed was cancelled and I did not request it cancelled or cancel it myself?

It is possible that there was an issue you with your payment method, you would have been sent an automated email informing you how to proceed. However this is time sensitive and if you did not respond in time our system automatically cancels the orders. We can not honor pricing from those orders.


Got Anime FAQ

Where can I see my Got Anime Membership Expiration Date?

1. Login to your account

2. From the dropdown menu click "Account Overview"

3. If you have a current GotAnime Membership your expiration date will be displayed in your "My Settings" section.


Shareable Wishlist FAQ


How can I Share a Wishlist?

Here's a quick video tutorial on how to share a wishlist.