All of the products that we sell are new and factory sealed. If your CD, DVD, or other merchandise is defective due to a flaw in manufacturing, we will promptly exchange the product for another of the same title.
Unopened products can be returned or exchanged with our company for the original purchase price within thirty (30) days of the date on your shipment. If you are a Got Anime member, your unopened products can be returned or exchanged within sixty(60) days of the date on your shipment.
You will need to obtain a Return Authorization number prior to returning the product(s). To obtain your Return Authorization number, complete the form located here or contact our Anime-zing Customer Care staff at 800.338.6827.
Please remember to include your Return Authorization number with your return shipment.
Note: Products returned without necessary paperwork, without a return authorization number, or more than thirty (30) days (60 days for GA members) after the shipment date, may be refused and returned to the customer.
If your merchandise is not defective, but has been damaged during shipping complete this form and fax it to 1.515.986.1129. Please include as many pictures as possible of the damaged product.